🔁 Reasons for Returns

📦 Courier Returns (RTO – Return to Origin)

​

Sometimes, orders are returned to us by the courier if they couldn’t be delivered. Common reasons include:

• Customer not reachable

• Incomplete or incorrect address

• Customer refused delivery

• Door or office was closed

• Delivery area not serviceable

If this happens, we’ll notify you via email or phone once we receive the returned package.

​

🕒 What Happens Next?

• We’ll hold the returned item for 25 days from the date it was marked as RTO.

• During this time, you can ask us to reship it to the same or a different address.

• After 25 days, if we don’t hear from you, we’ll donate the item to charity.

• Note: You’ll need to pay the shipping fee for reshipment.

 

🏷️ Incorrect Address Correction Fee

If the courier finds your address incorrect and you request a correction after shipping has started, a fee of ₹65 + GST will be charged.

 

👤 Customer-Initiated Returns

 

🧾 Product Issues or Lost Shipment

If your item is:

• Misprinted

• Damaged

• Defective

• Lost in transit

Please contact us within 7 days of delivery or the estimated delivery date. Send us clear photos of the damaged item, including the original packaging and shipping label showing your details.

 

🔁 No Refund

❌ Customer Rejection or Cancellation

​

  We do not offer refunds for:

• Size or color changes after placing the order

• Order cancellations after printing or shipping

  These changes are at your own cost and discretion.

• If your area becomes unserviceable after placing the order, we can’t offer a refund.

• If you refuse delivery, no refund will be issued.

 

❌ Order Cancellations

🧍‍♂️ By Customer

• If you cancel before we process the order, we’ll refund the full amount.

• If the product is already printed or shipped, cancellation isn’t possible.

 

🏢 By Calvire

We may cancel your order due to:

• Limited stock

• Pricing or product errors

• Fraud or payment issues

If we cancel your order after charging you, the amount will be refunded in our next 15-day ledger cycle.

​

💸 Refund Method

If your refund is approved, we’ll:

• Credit it directly to your account, or

• Contact you to process it via GPay, Paytm, PhonePe, or Net Banking