🔁 Why Orders Get Returned (RTO – Return to Origin)
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Sometimes a package comes back to us if the courier couldn’t deliver it. This usually happens when:

• The customer couldn’t be reached

• The address was incomplete or incorrect

• Delivery was refused

• The door/office was closed

• The area became temporarily unserviceable

If your order returns to us, don’t worry — we’ll notify you by email or phone as soon as we receive it.
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🕒 What Happens After an RTO?
 
We’ll safely hold your returned item for 25 days from the date it was marked as RTO.
During this time, you can request:

• Reshipment to the same address, or

• Delivery to a new address

After 25 days, if we don’t hear from you, we donate the item to charity so it doesn’t go to waste.
Note: A small shipping fee applies for resending the order.
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🏷️ Address Correction Fee
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If the courier reports an incorrect address after shipping has started and you request a correction, the courier partner charges a fee of ₹65 + GST.
We simply pass this fee along with no extra charges.
 
👤 Customer‑Initiated Returns (Product Issues or Lost Shipment)
Your satisfaction matters to us. If your item is:

• Misprinted

• Damaged

• Defective

• Lost in transit

Please contact us within 7 days of delivery (or the expected delivery date).
Share clear photos of:

• The issue

• The original packaging

• The shipping label with your details

This helps us resolve the problem quickly.
 
❌ Refunds for Rejections or Cancellations
Because every Calvire product is made to order, we cannot offer refunds for:

• Size or color changes after placing the order

• Order cancellations after printing or shipping

• Delivery refusal

• Areas becoming unserviceable after dispatch

These situations fall outside our control, but we’re always here to help you find the best solution.
 
❌ Order Cancellations
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By Customer

• If you cancel before we start processing, you’ll receive a full refund.

• If the product is already printed or shipped, cancellation isn’t possible.

 
By Calvire
We may cancel an order due to:

• Stock limitations

• Pricing or product errors

• Payment or verification issues

If we cancel after charging you, your refund will be processed in our next 15‑day ledger cycle.
 
💸 Refund Method
If your refund is approved, we’ll process it through:

• Direct bank transfer

• GPay

• PhonePe

• Paytm

• Net Banking

We’ll confirm the method with you before sending the refund.